Shipping & Delivery Policy
Effective Date: 19 August 2026
Welcome to Innovative Online. We are committed to delivering your orders safely, securely, and within the estimated delivery time mentioned below.
1. Shipping Coverage
Innovative Online currently provides delivery services within India, subject to the serviceability of the customer’s PIN code.
Delivery availability may vary depending on the location and the serviceability of our courier partners.
2. Order Processing Time
Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may be processed on the next working day.
Please note that certain products may require additional processing time where specifically mentioned on the product page.
3. Shipping Charges
We offer FREE SHIPPING on orders of ₹600 or above.
For orders below ₹600, a standard shipping charge of ₹75 will apply.
The applicable shipping charge, if any, will be displayed during checkout before the customer completes the order.
4. Estimated Delivery Time
Our estimated delivery time is 2–10 business days from the date of dispatch.
Delivery times may vary depending on:
- Customer’s delivery location
- PIN code serviceability
- Courier availability
- Weather conditions
- Public holidays
- Festivals and peak shopping periods
- Unforeseen logistics or transportation issues
The estimated delivery period is provided for guidance and does not constitute a guaranteed delivery date.
5. Shipping Partners
Innovative Online may use the following courier partners for order delivery:
- Blue Dart
- Delhivery
We may select the appropriate courier partner based on the delivery location, product, availability, and other logistical requirements.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.
Customers can use the tracking information to monitor the status of their shipment.
Please note that tracking information may take some time to become active after the order has been handed over to the courier partner.
7. Delivery Attempts
Our courier partners may make multiple attempts to deliver your order if you are unavailable at the time of delivery.
Customers are requested to provide a complete and accurate delivery address and an active phone number.
If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to us.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information during checkout.
Innovative Online will not be responsible for delivery delays or failed delivery resulting from an incorrect, incomplete, or invalid address or contact information provided by the customer.
If a shipment is returned because of an incorrect address or failed delivery attempts, additional shipping charges may apply if the customer requests re-delivery.
9. Delivery Delays
We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Public holidays
- Festivals
- Courier delays
- Transportation disruptions
- Strikes
- Government restrictions
- Incorrect customer information
- Other unforeseen circumstances
We appreciate your patience in such situations.
10. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.
Customers may be required to provide photographs or videos of the package, shipping label, and received product for verification.
Please retain the original packaging until the matter has been resolved.
11. Wrong or Missing Product
If you receive a wrong product or an item is missing from your order, please contact us promptly after delivery.
To help us investigate the issue, we may request:
- Order ID
- Photographs of the received product
- Photographs of the packaging and shipping label
- Unboxing video, where available
- Other relevant information
After verification, we may provide a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy.
12. Return to Origin (RTO)
If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, the shipment may be returned to Innovative Online as Return to Origin (RTO).
For applicable orders, return/refund requests may be considered within 30 days, subject to the terms and conditions of our Return & Refund Policy.
Additional shipping or re-delivery charges may apply where applicable.
13. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible products and serviceable PIN codes.
COD orders are subject to our standard order verification and delivery procedures.
COD availability may vary depending on the customer’s location, order value, product, and courier serviceability.
Customers are requested to accept COD orders placed using their details. Repeated refusal or non-acceptance of COD orders may affect future COD availability.
14. Order Cancellation Before Dispatch
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests received before dispatch may be considered according to our Cancellation Policy.
Once an order has been dispatched, cancellation may not be possible.
15. Change of Delivery Address
If you need to change your delivery address after placing an order, please contact us immediately.
An address change can only be considered if the order has not yet been dispatched and the new address is serviceable.
Once an order has been dispatched, we may not be able to change the delivery address.
16. Remote and Non-Serviceable Locations
Some remote or extended locations may require additional delivery time.
If your PIN code is not serviceable by our available courier partners, we may contact you regarding the available delivery options.
17. International Shipping
At present, Innovative Online does not offer international shipping.
We currently accept and deliver orders only within India.
18. Customer Support
For any questions or concerns regarding shipping and delivery, please contact us.
Store Name: Innovative Online
Website: https://woocommerce.saritdeveloper.site/
Email: dassaritmoy@gmail.com
Phone: 9804072167
WhatsApp: 9804072167
Business Address: 6/243 Ballymore, Kalitala, Hooghly, West Bengal – 712103, India
When contacting us regarding an existing order, please provide your Order ID so that we can assist you more efficiently.
19. Policy Updates
Innovative Online reserves the right to update or modify this Shipping & Delivery Policy when necessary.
Any changes to this policy will be published on this page with the updated effective date.
Related Policies:
Please also refer to our Privacy Policy, Terms & Conditions, Return & Refund Policy, Cancellation Policy, and Exchange/Warranty Policy, where applicable.
